Truro By-law Enforcement is determined to ensure that all citizens of Truro enjoy a high quality of life. By working with our residents and businesses in a professional and unbiased approach, the By-law Officer is committed to raising awareness about our Town’s By-Laws and community standards and resolving by-law infractions in a timely and fair manner.
The By-law Enforcement Officer ensures compliance and investigates complaints from the public on By-law infractions to Municipal By-laws such as: Minimum Building and Housing Maintenance Standards By-law, Smoking By-law, Dog By-law (off leash), Noise By-law, Taxi By-law, Sidewalk By-law, etc.
How to Make A Complaint
Complaints must be submitted in writing. The most efficient way to do this is by completing the online complaint submission form.
NOTE: Anonymity will be maintained between the complainant and the alleged offender, EXCEPT where necessary in a court of law. Should this complaint proceed to court, you may be required to give evidence as a witness, and your name, address and filed complaint will become a matter of public record. The personal information requested on this form is being collected for the purpose of conducting a By-law Enforcement investigation and may be shared with applicable departments and agencies for the purpose of initiating appropriate action. This information will not otherwise be disclosed unless this complaint proceeds to court as set out above, or unless the Town is required by law to disclose it.
A complaint form can also be completed in person at 695 Prince Street, Monday to Friday 8:30 a.m. to 4:30 p.m.
Additional Information Related to By-law Complaints
Our objective is to respond within five business days. If a longer period of time has elapsed since the filing of a complaint, please contact Planning and Development Services to ensure the complaint has been properly received.
Second Floor, Town Hall
695 Prince Street
Truro, Nova Scotia
Canada B2N 1G5
Tel: (902) 895-1148
Fax: (902) 893-6091
Email: Planning and Development