At the request of the Truro Water Utility, the Nova Scotia Regulatory and Appeals Board issued an Order on November 24, 2025, adding a new Rule to the Water Utility’s Schedule of Rules and Regulations as follows:
35. WATER CONSERVATION DIRECTIVES: The Utility may issue conservation of water directives to its customers, if in the opinion of the Utility, such directives are required to permit the Utility to provide reliable continuous water service to all customers served by the Utility. During such times as these directives are in force, customers who do not comply with the directives may have their water service suspended until such time as they agree to comply with the directive or upon suspension of the water conservation directive, whichever occurs first. Such customers shall be required to pay the Charge for Reestablishing Water Service as laid out in the approved Schedule of Rates for the Utility.
This new Rule enables the Water Utility to issue water conservation directives for its customers, which will allow the Water Utility to implement and enforce water conservation measures if these measures become necessary due to low rainfall or for other reasons.
This Rule is contained in the Rules and Regulations for many other municipal water utilities in the province.
